Privacy Policy

Collection and Retention of Information
Excitables Inc. does not acquire any more information than is required by law, or which is required to be collected according to the Terms and Conditions of payment systems which you ("the user") are using, including such things as Credit Cardholder Agreements between yourself and the issuing financial institution, or between the card organization and Merchants.

Security Measures
Excitables Inc. takes all security measures available to insure and protect access to all information provided by users, implementing operating procedures and technological plans to protect the privacy of the information provided. The credit card information you provide at is encrypted and secure. Excitables Inc. uses Secure Sockets Layer (SSL) Technology to protect the security of your credit card information as it is transmitted to us. SSL Technology is a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers.

Disclosure of Information
Excitables Inc. will not disclose or provide any information to any agency or third party person except those financial institutions and carrier services involved in processing your order. The user will not be put onto any mailing list unless he or she whishes to be placed onto one. All information collected by the website is stored on site in a secure remote terminal that is not accessible to the internet at our main plant in Ottawa, Ontario Canada.

What Is a Cookie?
A cookie is a small data file that Web sites write to your computer's hard drive when you visit them. A cookie file contains information such as a user ID, which the site can use to track which pages on the site you have visited. By themselves, cookies can't be used to identify individuals. They are not made for that purpose.

How Do Cookies Work With TM uses cookies to help keep track of your preferences, they act as a sort of bookmark, so that we can tailor your shopping experience to better suit your needs. We also use cookies to monitor traffic patterns on our site, to let us know whether you've visited our site in the past, and to determine whether you came to our site from a particular internet link and from what kind of operating system is in use. If you disable the use of cookies on your browser, your access to the site is still possible. Only if you specifically tell us, we will never know your identity or how to reach you -- even though we assign a cookie to your computer.

Order Form
In order to process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information solely to process your order and. If any questions should arise concerning your order a sales agent will contact you through email. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. IE, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Contact Us
If you require any assistance when placing your order you may contact us via email or through our Toll Free Number found on the Contact Us page. You will receive an answer within 24 hours.

We utilize the latest industry standard Secure Server SSL encryption codes, when accepting your credit card information during your online checkout process. In addition, we utilize the same encryption standards when transferring your credit card data to our internal terminal system. To further enhance our security measures, our terminal system is not accessible via the Internet and we delete from our web site database all credit card information within 24 hours of receipt. We have also taken the appropriate security measures to safeguard your personal information after it has been transferred to our terminal system. For example, our computer network is password protected, it is inaccessible via the Internet and paper copies, if any, are shredded before disposal.

Notification of Changes to our Privacy & Security Policy Statement
If we make any material changes in our privacy and security practices that do not affect user information then we will post a notice on our website notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Online shopping at Excitables is safe!
Security is an issue whenever you give any personal or financial information to another party. Our commitment to security means we want your shopping experience at to be as safe or safer than shopping at your local mall or most other internet sites, and as safe as any shopping experience can be. The chance of your credit card being stolen while shopping at Excitables is extremely unlikely since we use encrypted pages and a Secure Server for the online checkout process. We also do not store your credit card number at our website. This means you'll have to give your credit card number and personal information every time you re-visit us and make a purchase, but this also protects your card number from being stolen by computer hackers. It is much more likely that your card number will be stolen while shopping at your local mall! Finally, if you're still uneasy about online ordering, you can always use the additional "Ordering Options Page" that we have created for you.