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Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on all bra-sets, Men's wear, Women's panties, babydolls, bodysuits, hosiery, teddies, swimwear, corsets and bustiers and or any lingerie or dancewear set . If these items are returned to Excitables Inc. they will be sent back to you at your expense. All Shoes and Boots must be returned in there original boxes and Excitables Inc. will not accept returns on Shoes and Boots that have been worn or damaged or after30 Days of the date stamped on the inside of the box and not the date of purchase.
HOW TO RETURN A PURCHASE
You may return your purchase by one of the two following options:
Returns by mail
Please mail to us the completed Return Form (included with your shipment), your original invoice and the item(s) you wish to return. We will NOT pay for returns. It is up to you the customer to return and pay for the returns or exchanges.
5641 Osgoode Main St. Box 371
Ottawa, Ontario, Canada K0A 2W0
Returns in store
Please make sure to have the original invoice and item(s) you wish to return on hand to facilitate your transaction. Consult our Store Locator to find a Excitables Inc. store near you.
In Store Purchases for Returns in Regards to Shoes and Boots
When returning a purchase of Shoes or Boots bought in store, they must be in the original box and must be returned within 1 month of date of purchase. All shoes and boots will now be stamped and dated when brought to the store from our supplier, if a return is made after 1 Months ( 30 Days ) of the date stamped on the box they cannot be returned for any reason.